Guarantee & Returns
Warranty
If the customer is a company, it must inspect the goods provided immediately for non-conformances in quality and defects and must notify us in writing within two weeks from receipt of the goods; otherwise, assertion of warranty claims is excluded. To meet the deadline, the notice must be sent on time. For consumers, as defined by the Consumer Protection Act, the warranty claims are based on legal provisions. The warranty period is 24 months in the EU and six months outside the EU. Levitaz offers for the R5 Race Series a warranty period of 24 month worldwide.
For every claim it requires a warranty / return material authorization no. (RMA-no.) Packages or shipments sent without return reference no. will not be accepted.
To get a RMA number, please fill in and send this customer claim survey, via e-mail to our customer service to warranty@levitaz.com
Damages and liability
Our liability for breach of contract and neglect of duty is limited to intent and gross negligence. Liability for ordinary negligence – provided the liability is not related to injury to life, limb or health – is excluded in any case.
Right of withdrawal for consumer
Withdrawal policy:
If our customer is a consumer, as defined by the Consumer Protection Act, he or she is entitled to withdraw from the contract within 14 days without providing a reason. The withdrawal period is 14 days from the day when the customer accepts delivery of the goods. To exercise the right of withdrawal, the customer must inform us of the cancellation by sending a clear statement to us via post, e-mail or fax:
LEVITAZ Hydrofoils
a brand of Geislinger GmbH
Hallwanger Landesstrasse 3
5300 Hallwang/ Salzburg, Austria
office@levitaz.com
Our customers can also use the cancellation form enclosed/attached below, although the form is not mandatory. To meet the withdrawal deadline, it is sufficient if our customer sends the notice regarding the right of withdrawal before the expiration of the withdrawal period.
Consequences of withdrawal:
If our customer withdraws from this contract, we must pay back all payments including any shipping costs (except for the additional costs that result from the customer’s choice to use a different type of delivery instead of the standard delivery provided by us, which is the most affordable) immediately and at least 14 days from the day when we receive the notice regarding the cancellation of the contract; this does not apply to shipping costs outside the EU. For reimbursements, we use the same payment method that the customer used originally for the transaction, unless expressly agreed otherwise. We can refuse repayment until we have received the returned goods or until the customer has provided proof that the goods were returned, depending on which comes first.
The customer must return the goods to us immediately and, in any case, at the latest within 14 days from the day on which he or she notified us of the cancellation of this contract. To meet the deadline the customer must ship the goods before the expiration of 14 days. We will pay the costs for returning the goods within the EU; the customer must pay the costs of returning the goods from outside the EU. The customer only has to pay for the goods’ loss of value if the loss of value is the result of an unnecessary procedure to inspect the quality, properties and functionality of the goods. The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for whose production an individual selection or decision by the consumer is required or which are clearly tailored to the personal needs of the consumer.
Withdrawal form [6.] (pdf-file)
To withdraw from the contract, complete this form and return it to LEVITAZ Hydrofoils, a brand of Geislinger GmbH, Hallwanger Landesstrasse 3, 5300 Hallwang/ Salzburg, Austria, Fax +43-662 / 66999-40, e-mail: office@levitaz.com