Terms & Conditions
Last updated: April 2026
[1.] Scope of Application
LEVITAZ Hydrofoils is a brand and trademark of Geislinger GmbH.
All orders placed through our online shop are subject to these General Terms and Conditions in the version available at the time of the order. These General Terms and Conditions take precedence over any terms and conditions of our customers, even if we do not expressly object to them.
Orders placed through our online shop are only accepted through the ordering system provided. If the customer is a business customer, as defined by § 1 para. 1 of the Austrian Consumer Protection Act (KSchG), we may also accept orders by e-mail.
[2.] Offer and Contract Conclusion
The presentation of our products in the online shop does not constitute a legally binding offer, but rather a non-binding online catalogue.
After the customer has placed an order, we confirm receipt of the order by e-mail. This confirmation of receipt does not yet constitute acceptance of the order.
A purchase contract is only concluded once we have accepted the order by sending a separate order confirmation or by delivering the goods.
For orders placed by e-mail, the purchase contract is only concluded with our separately transmitted order confirmation or with the delivery of the goods.
[3.] Prices
The prices displayed in our online shop are stated in euros and include VAT where applicable.
For deliveries within the EU, parcel shipping is free of charge for orders with a total value of EUR 999.00 or more excl. VAT. This free shipping option only applies to parcel shipments.
Shipments with a girth of more than 300 cm, such as wing board shipments, are excluded from free delivery.
For orders below EUR 999.00 excl. VAT, shipping costs apply within the EU.
For deliveries outside the EU, shipping costs are charged separately, regardless of the order value. Customs duties, import taxes and other fees, if applicable, are not included in the shipping costs and must be borne by the customer.
The customer will be informed of the applicable shipping costs before the contract is concluded.
[4.] Payment and Payment Conditions
The following payment options are available for orders:
Credit card, PayPal, SOFORT transfer, SEPA bank transfer and prepayment.
Online payments are processed through our payment service provider Mollie.
For orders paid by prepayment, we reserve the right to cancel the order if payment has not been received within two weeks.
Set-off is excluded unless the customer’s counterclaims have been legally established, are undisputed or have been acknowledged by us in writing.
[5.] Shipping and Delivery Terms
Unless otherwise agreed in writing, the transport company is selected by us. Orders are shipped from our warehouse to the delivery address provided by the customer.
The risk of accidental loss or accidental damage to the goods passes to the customer upon handover. In the case of delivery according to the customer’s instructions, the risk passes to the customer once the goods have been handed over to the contracted transport company.
If the customer is a consumer, as defined by the Austrian Consumer Protection Act, the risk of accidental loss or accidental damage to the goods passes to the customer only upon handover of the goods. This also applies in the case of delivery according to the customer’s instructions.
Delivery within the EU is free of charge for orders with a total value of EUR 999.00 or more excl. VAT.
This free delivery option only applies to parcel shipments. Shipments with a girth of more than 300 cm, such as wing board shipments, are excluded from free delivery.
For orders below EUR 999.00 excl. VAT, shipping costs apply within the EU.
For all deliveries outside the EU, shipping costs are charged separately, regardless of the order value. Customs duties, import taxes or other fees, if applicable, are not included in the shipping costs and must be borne by the customer.
Customers will be informed about the individual shipping costs before the contract is concluded.
If delivery times differ from the standard delivery times, we will inform the customer accordingly.
Partial deliveries are permitted.
[6.] Right of Withdrawal for Consumers
Withdrawal Policy
If the customer is a consumer, as defined by the Austrian Consumer Protection Act, they have the right to withdraw from the contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day on which the customer receives the goods.
To exercise the right of withdrawal, the customer must inform us of the decision to withdraw from the contract by sending a clear statement by post or e-mail to:
LEVITAZ Hydrofoils
a brand of Geislinger GmbH
Hallwanger Landesstrasse 3
5300 Hallwang / Salzburg
Austria
E-mail: office@levitaz.com
The customer may use the withdrawal form provided below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that the customer sends the notification regarding the exercise of the right of withdrawal before the withdrawal period expires.
Consequences of Withdrawal
If the customer withdraws from this contract, we will refund all payments received, including standard delivery costs, without undue delay and no later than 14 days from the day on which we receive the customer’s notification of withdrawal from the contract.
This does not include any additional costs resulting from the customer choosing a delivery method other than the standard delivery offered by us, which is the most affordable option.
For the refund, we will use the same payment method that the customer used for the original transaction, unless expressly agreed otherwise.
We may refuse the refund until we have received the returned goods or until the customer has provided proof that the goods have been returned, whichever occurs first.
The customer must return the goods to us immediately and, in any case, no later than 14 days from the day on which the customer informed us of the withdrawal from the contract.
To meet this deadline, it is sufficient that the goods are shipped before the 14-day period expires.
The customer bears the direct costs of returning the goods.
For goods that cannot normally be returned by parcel service due to their size, weight or nature, such as wing boards or other oversized shipments, the direct return costs depend on the return location, shipment size, weight and selected transport company. The applicable or estimated return costs will be indicated before the contract is concluded where required by law.
The customer is only liable for any loss in value of the goods if this loss in value results from handling the goods in a way that was not necessary to inspect their quality, properties and functionality.
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for which production is based on an individual selection or decision by the consumer, or which are clearly tailored to the consumer’s personal needs.
[7.] Trademark Rights
All content on this website, including texts, graphics, photos, images, illustrations and software, is our property or belongs to our partners, licensees and/or content providers.
This content is protected by copyright, trademark rights and other applicable laws.
Use of this content, including excerpts thereof, is prohibited without our prior written consent.
[8.] Retention of Title
We retain title to all goods supplied by us until the purchase price has been paid in full.
[9.] Data Protection
We process personal data in accordance with the applicable data protection regulations.
Further information on the processing of personal data, the customer’s rights, the use of cookies, analytics and external services can be found in our Privacy Policy:
https://levitaz.com/shop-info/privacy-policy/
For questions regarding data protection in connection with LEVITAZ, customers may contact us at:
LEVITAZ Hydrofoils
a brand of Geislinger GmbH
Hallwanger Landesstrasse 3
5300 Hallwang / Salzburg
Austria
E-mail: office@levitaz.com
Phone: +43 662 66999 0
[10.] Marketing Communication
Customers may receive marketing communication, such as newsletters or product information, only if they have provided the required consent or if such communication is otherwise permitted by law.
This consent can be withdrawn at any time.
To stop receiving marketing communication, customers can use the unsubscribe link provided in the respective e-mail or contact us at:
[11.] Cookies, Social Plug-ins and External Services
Our website uses cookies and similar technologies that are necessary for the operation of the website, as well as cookies for statistics and marketing purposes where consent is required.
According to the cookie information currently displayed on our website, this may include cookies and services related to the website system, Google Analytics / Google Tag Manager and Facebook marketing cookies. Our website may also include links, plug-ins or embedded content from external platforms such as YouTube, Instagram and Facebook.
When interacting with such content, data may be transmitted to the respective provider. If the customer is logged into their account with the respective provider, the provider may be able to associate the visit to our website with the customer’s account.
Further information on the use of cookies, social plug-ins, embedded content and external services can be found in our Privacy Policy and cookie settings:
https://levitaz.com/shop-info/privacy-policy/
[12.] Warranty
If the customer is a business customer, the goods must be inspected immediately upon receipt for any defects, damage or non-conformities.
Any warranty claim must be reported to us in writing within two weeks after receipt of the goods. If no written notification is sent within this period, warranty claims are excluded. To meet the deadline, the notification must be sent in time.
For consumers, as defined by the Austrian Consumer Protection Act, statutory warranty rights apply.
The warranty period is 24 months within the EU and six months outside the EU.
For the R5 Race Series, Levitaz offers a 24-month warranty period worldwide.
Every warranty claim requires a Return Material Authorization number, also referred to as an RMA number. Packages or shipments sent without an RMA number or return reference will not be accepted.
Warranty claims should primarily be submitted through our LEVITAZ Service Portal:
This allows us to process claims faster and ensures that all required information is submitted correctly.
If the service portal cannot be used, our customer service team can be contacted by e-mail as a backup option:
[13.] Damages and Liability
Our liability for breach of contract and breach of duty is limited to intent and gross negligence.
Liability for ordinary negligence is excluded, unless the liability concerns injury to life, body or health.
[14.] Applicable Law / Miscellaneous
Austrian law applies to all legal matters, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
If any provision of these General Terms and Conditions becomes invalid, this does not affect the validity of the remaining provisions.
Instead of the invalid provision, the applicable statutory provisions shall apply.
[15.] Place of Jurisdiction
If the customer is a consumer, as defined by the Austrian Consumer Protection Act, the place of jurisdiction for all legal disputes is the competent court in the district where the customer has their domicile, habitual residence or place of employment.
In all other cases, the place of jurisdiction is the competent court at the company’s registered location.
Withdrawal Form
To withdraw from the contract, please complete the withdrawal form and return it to:
LEVITAZ Hydrofoils
a brand of Geislinger GmbH
Hallwanger Landesstrasse 3
5300 Hallwang / Salzburg
Austria
E-mail: office@levitaz.com
Withdrawal form PDF:
https://levitaz.com/uploads/download/2021_Levitaz-Withdrawal-form.pdf
I / We* hereby withdraw from the contract concluded by myself / us* for the purchase of the following goods:
Ordered on / received on:**
Name(s) of the consumer(s):
Address of the consumer(s):
Date:
Signature of the consumer(s):
* Please cross out where not applicable.
** Signature only required for hardcopy versions.